How to Contact Us

Our Address:

Delight & Co.Wholesale
2140 E Southlake Blvd. Suite #L2
Southlake, Texas 76092

Telephone: 214/634-1283

We are open Monday, Wednesday, and Friday
10 am - 4 pm

E-mail Us

How to become a Customer

Click here to fill out our Wholesale Application

To purchase at Jazz-Ups.com, you must be a Member. To become a Member, we need a copy of your tax resale certificate or business license.

e-mail it

or photocopy and mail it to:

Delight
2140 E Southlake Blvd. Suite #L2
Southlake, Texas 76092

Please include your name, phone number, and e-mail address. Once we receive this, we will build you as a customer to be able to view prices and purchase online. We will then e-mail you your login and password.

Why do we do this?
To protect our clients, who are reselling to their customers

If you do not have a tax certificate or business license , but would like to purchase; please contact us for information on where you can purchase our items.

If you have any questions or concerns, you can call us at 214/634-1283.

Privacy

When you visit www.Jazz-Ups.com we want you to know that we respect your privacy. Any information that you provide will not be sold to third parties.
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Personal Information

We will not share or disclose any personal information except as needed to provide you the service you have expressly requested. We use UPS to ship orders and a payment processing company to accept payment from you.
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Info-To-Friend

If you click on "Email This Item to Friend", a one time email will be sent with product information to your friend's email address. We will not store this information except for the sole purpose of sending this one-time email.

Cookies

We may use "cookies" on some pages of our site to help us serve you better each time you return. A cookie is a small element of data that a website can send to your browser, which may then be stored on your system. The data collected from cookies helps us determine how many people visit this site and what pages of the site they view. We use this information to better serve all visitors as we improve our site content and design. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent.

Security

We take steps to make all information received from you online as secure as reasonably possible against unauthorized access and use, including limiting access to such data to only those employees with a business need to know. The sensitive information (such as credit card number) is encrypted with industry standard SSL encryption to protect your information.

Privacy Contact

For privacy inquiries or for any questions on our privacy policies you may contact us by sending email at service@jazzups.com

Returns

Should it be necessary to return an item, we will happily refund undamaged items in accordance with the restrictions outlined in this section. All returns are subject to a 20% restocking fee. You must request a Return Merchandise Authorization (RMA) number before shipping the package, within a period of 7 days of receipt of original purchase. The RMA number must be clearly written on the outside of the package or it will not be accepted. A RMA number can be obtained by e-mailing us at service@jazzups.com. It is better to insure the package. All merchandise will be inspected and must be free from damage, alterations, or wear. We will not be responsible for lost or packages damaged by the shipping company. You will receive a refund for the full amount of the items excluding the original shipping expenses and excluding a restocking fee. A refund will be credited to the customer's next order. Items that are special order or that have been altered may not be returned.

Please ship all authorized returns to:

RMA#__________
Delight & Co. Returns
2140 E Southlake Blvd. Suite #L2
Southlake, Tx 76092
USA

Payment

We accept Visa, MasterCard, and American Express. Please note that the charges will appear against "CPPI". Our order checkout module is on a secure server to protect your credit card information. Charges will be made when the order is ready to ship. All credit card orders are subject to verification. Please make sure you supply any requested information, and provide us with easy means of getting back to you if need be, so that your order can be processed without unnecessary delays.

Shipping

We offer convenient shipping methods for delivery within the United States, Monday through Friday. We do try to ship orders that come in before 10 a.m. the same day, but that is not guaranteed. All orders placed after 10 a.m. will be processed the next day. Orders are served on a first come, first ship basis provided the items are in stock. UPS Shipping DOES NOT deliver to P.O. Boxes. Saturday delivery is extra. Shipping charges are added to the order after the order is pulled.

Some deliveries may require signature. We are neither responsible for the failure of the carrier to demand this, nor can we request that they do not. Customers are responsible for facilitating proper delivery by carrier. Shipping & Handling is not refundable on refused or undeliverable shipments.

Sales Tax

We require a tax resale certificate or business license from our customers. This allows us to not charge sales tax on our products.

Product Specifications

Product images featured on this web site may have been altered, reduced or enlarged. These images are intended to represent the general design and appearance of the item. We try our best to show the true colors of our products. Monitor Resolutions and color settings play a major part in how the product colors are displayed. Since most of the products featured on this website are painted by hand, there may be a slight variation in product specifications described on this website and the actual product itself.

Minimum order and reorder is $50.

Quantities are sold in the following:

Silver-E Collection Charms - 6 charms per package or 2 per package

Delight Beads - 6 charms per package or 2 per package

Resin Jazz-Ups - 12 per package

Charmers - 12 resin charms per package

Sterling Silver - Minimum 1 per style

Findings - Depends on product

Custom Pieces and Quantity Discounts

We offer quantity discounts on orders of 1 gross (144 pieces) on one style of 30% off. For special orders and custom pieces please allow 12-18 weeks for the product to be made after confirmation. Minimum quantity 600 pieces. For a special design, there will be a $75 mold charge for pewter charms. There is a 50% deposit required. Special order and custom order discounts are 30% less 20%. Balance due plus shipping to be paid at time of shipment.

Prices

Prices are subject to change without prior notice.